Frequently Asked Questions
Everything you need to know about your Horizum experience.
What is the standard shipping timeframe for orders?
We offer expedited processing on all electronics. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on your location.
Do your products come with a manufacturer warranty?
Yes, all electronics purchased through Horizum include a standard 12-month manufacturer warranty covering technical defects and hardware malfunctions.
What is your return policy for opened electronics?
We accept returns within 30 days of delivery. If the item has been opened, it must be returned in its original packaging with all accessories included to be eligible for a full refund.
How can I track the status of my delivery?
Once your order ships, you will receive an automated email containing a tracking number and a link to our logistics portal to monitor your package in real-time.
Do you offer technical support for device setup?
Absolutely. Our expert support team is available via live chat and email to assist you with initial configuration, software updates, and troubleshooting for any device purchased from our store.
Which payment methods are accepted at Horizum?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.